It answers at 7:42 on a Tuesday night.
Every call and text picked up, qualified, quoted from your own price book, booked to your calendar and chased until it’s a yes or a no. It doesn’t take holidays and it never forgets to follow up.
Crew on site. The agent texted back in 4 seconds.
hey can someone look at a broken fence panel this week? back yard, about 20 ft
Thursday 9:00 AM · Deposit link sent
Answering is table stakes. Quoting and booking is the job.
An answering service takes a message. Someone still has to call back, quote and chase. The agent does the whole front end of the job, on your number, from your price book.
| Callout agent | Answering service | Voicemail | |
|---|---|---|---|
| What it costs | From $297 a month, no per call fees | $49 to $349 a month, per call caps | $0 |
| Answers when you can’t | Calls, texts and forms, 24/7 | ✓ | No |
| Quotes the job | From your price book | No | No |
| Books to your calendar | Yes, with a deposit link | No | No |
| Follows up when they go quiet | At 24 and 72 hours | No | No |
| Invoices when it’s done | Yes, with the CRM | No | No |
Your number stays. Nothing else changes.
Calls that go unanswered forward to the agent within four seconds. Texts land on the same line, and website forms get a text back within a minute. Customers never learn a new number, and you never lose the one you built your reputation on.
It quotes from your real price book: flat rates, ranges, minimums and what always needs a human look. Anything outside those rules comes to you as a text summary instead of a made up number.
Text message · Agent
Seven days. You’re in it for about an hour.
We learn your trade
A forty minute intake call: your services, price book, service area, hours, the jobs you don’t take and the way you talk to customers.
You approve the voice
We build it and test it against real scenarios. You hear recorded test calls against your own business and say where it’s off.
It goes live on your number
Missed calls forward to it. Calendar and payments connect. For the first month we read the transcripts with you and fix anything that sounded off.
Call or text it right now. It’s the same agent we put on your number, running on our own business. Ask it for a quote.
Priced in public. Reversible.
$500 setup, one time. Then pick the tier that fits. Month to month, cancel any month, and if it books nothing in your first thirty days that month is free.
Text and phone, or email. Answers your customers 24/7, quotes from your price book, including from photos they send, and books the job.
- Answers calls, texts and website forms, 24/7
- Quotes from your price book, not a guess
- Books to your calendar, sends deposit links
- Missed call text back on your existing number
- Full transcript log in your Engine portal
No setup fee when you sign up online.
Phone, email and text. Everything in Basic, and it reaches out to the lead after they submit your website form and takes them a few steps further.
- Everything in Basic
- Phone, email and text on one agent
- Reaches out after every website form lead
- Follows up on every quote that goes quiet
- Job summary to your phone after every conversation
Everything in Standard, plus Meta and a personal assistant. It phones people for you, puts things on your calendar and texts you reminders. Everything but the coffee.
- Everything in Standard
- Answers your Meta messages and leads
- Phones people on your behalf
- Puts jobs and calls on your calendar
- Texts you reminders
- Monthly tuning call with a partner
If it hasn’t booked a single job in your first thirty days live, that month is free. No form, no argument.
Most one truck operators start on Basic. If your website form is where leads come in, Standard pays for itself on the follow up alone. Premium is for the owner who wants the phone, the inbox, Meta and the calendar handled by one agent.
Usage (phone line, minutes, texts) is passed through at Twilio’s published rates with no markup. See the running costs calculator.
Drew, owner, one truck. Agent, custom field app, Meta ads.
What it will never do.
Owners trust it with customers because it will not promise anything you haven’t agreed to.
It quotes only from your price book. Anything outside it gets booked as an estimate visit instead of a number.
It offers real openings from your calendar, books the one the customer picks, confirms and reminds the day before.
Refunds, complaints and billing disputes go straight to you with a text summary flagged urgent.
If a customer asks directly, it says it’s an assistant for your business.
How it works on a trades phone line
Not an answering service with a better voice
The difference is what happens after “hello.” An answering service takes a message and someone still has to call back, quote and chase. The agent runs the whole front end of the job: it answers, asks the questions you would ask, quotes from your price book, offers real openings from your calendar and sends the deposit link. When the customer goes quiet, it follows up. When the job is marked complete, it invoices.
It books, then it chases
The agent reads your calendar and offers two or three real times, books the one the customer picks, sends the confirmation and texts a reminder the day before. If a quote sits unanswered, it nudges once at 24 hours and once more at 72, in your voice, then leaves them alone.
The same set up for every trade
Landscapers, fencers, cleaners, plumbers, HVAC techs, painters and pest control routes across Canada all run the same set up; only the price book and the voice change. It gets better every week for the first month, because we read the transcripts with you and fix anything that sounded off.
What it costs to run
The phone line, minutes and texts are passed through at Twilio’s published rates with no markup. The whole picture, from one call a day to a hundred, is on the running costs page with a live calculator.
Fair questions.
Does it sound like a robot?
Call or text 1 819 975 0860 and decide for yourself. It’s trained on your services and your way of talking, and you approve the voice on real test calls before it goes live.
What if it quotes wrong?
It quotes from your price book, the ranges you give it, nothing invented. Anything outside the book gets booked as an estimate visit instead of a number. You see every conversation.
Do I have to change my phone number?
No. Your number stays. Missed calls forward to the agent, and it texts back on the same number.
What happens when it can’t handle something?
It says so, takes the details, and texts you a summary flagged urgent. It never guesses at an arrival time or a price it wasn’t given.
Is there a contract?
Month to month. Cancel any month. You own your number, your data and your call logs whether you stay or go.
Hear it answer your phone.
Fifteen minutes. We run a live call against your own business: your services, your pricing, your objections. You’ll know inside the call.