Terms of service
Last updated: June 15, 2026
These terms govern your use of calloutdigital.com and the services we provide. By using our site, submitting a quote request, or engaging us for work, you agree to them. We’ve kept them plain. Questions go to hello@calloutdigital.com.
01Who We Are
Callout Digital (“we,” “us,” “our”) is a digital marketing agency based in the Fraser Valley, British Columbia, Canada. We provide website builds, brand identity, SEO, and paid-advertising management for small and mid-sized businesses.
02Quotes & Estimates
Quotes are based on the information you provide and the scope discussed. They’re valid for 30 days unless stated otherwise. A quote is not a contract — work begins only once you accept a written scope and pay the agreed deposit.
03Engagement, Deposits & Payment
- One-time builds (site, brand) require a deposit to begin. The balance is due per the schedule in your written scope.
- Retainers (SEO, paid ads) are billed monthly in advance and run month-to-month unless agreed otherwise. No long-term lock-in.
- 0% in-house financing, where offered, lets you spread a build across 6 or 12 months with a deposit to launch. Financing terms are set out in your individual financing agreement.
- Late or failed payments may pause active work until the account is current.
04Ad Spend & Third-Party Platforms
Your ad spend is yours. For paid-advertising clients, ad accounts stay in your name and you pay Google, Meta, or other platforms directly. Our fee covers management only — we never take possession of your ad budget.
Some services rely on third-party platforms (hosting, ad networks, analytics, scheduling). You’re responsible for the costs of any platform you contract with directly, and their terms apply alongside ours. We’re not liable for outages, policy changes, or account actions taken by those platforms.
05Ownership of Deliverables
You own what you pay for. Once a one-time build is paid in full, the final deliverables — including custom-coded source files — are yours. No vendor lock-in, no template licences, no hostage files.
Until final payment is received, deliverables remain our property. We retain the right to reuse general techniques, know-how, and non-client-specific components, and to display completed work in our portfolio unless you ask us not to in writing.
06Your Responsibilities
- Provide accurate information, content, and access we need to do the work.
- Respond to approval requests within the timelines in your scope. Delays on your side shift the timeline accordingly.
- Make sure any materials you give us (logos, photos, copy) don’t infringe anyone else’s rights.
- Maintain your own platform accounts, billing, and credentials after handoff.
07Revisions & Scope
Each project includes a set number of revision rounds, stated in your scope. Work beyond the agreed scope, or revisions past the included rounds, is quoted separately as a change order before we proceed. Nothing out of scope happens without your okay.
08Communications & Text Messages
By engaging us or opting in, you consent to receive service-related emails and, where you’ve separately agreed, text messages. Messaging consent is optional and you can withdraw it anytime (reply STOP to texts). How we handle your information is described in our Privacy Policy.
09Cancellation & Refunds
- Retainers can be cancelled with written notice before the next billing date. Fees already paid for the current period aren’t refunded, and we deliver the work owed for that period.
- One-time builds: deposits cover work already scheduled and started, and are non-refundable once work begins. If we cancel a project before completion, we refund any prepaid amount for work not yet performed.
10No Guarantee of Results
We bring real expertise and effort, but marketing outcomes depend on factors outside our control — your market, competition, budget, and platform algorithms. We don’t guarantee specific rankings, lead volumes, revenue, or ad performance. Any figures, timelines, or case studies we share are illustrative, not promises.
11Our Intellectual Property
The Callout Digital name, logo, site content, and proprietary systems are ours. Nothing in these terms transfers our brand or internal methods to you. Client-specific deliverables you’ve paid for are excluded from this — those are covered in Section 05.
12Limitation of Liability
To the fullest extent permitted by law, Callout Digital is not liable for indirect, incidental, or consequential damages, or for lost profits or revenue. Our total liability for any claim is limited to the amount you paid us for the specific service giving rise to the claim in the three months before it arose.
13Indemnification
You agree to indemnify and hold us harmless from claims arising out of materials you provide, your use of deliverables after handoff, or your breach of these terms.
14Governing Law
These terms are governed by the laws of British Columbia and the applicable laws of Canada. Any dispute will be handled in the courts of British Columbia.
15Changes to These Terms
We may update these terms from time to time. The “Last updated” date at the top reflects the current version. Continued use of our site or services after a change means you accept the updated terms.
16Contact Us
Questions about these terms? Reach us at hello@calloutdigital.com — Callout Digital, Fraser Valley, British Columbia, Canada.
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